Overview
Delivered a service-oriented backend that automated repetitive coordinator tasks and standardized issue flows.
Problem / Constraints
- High manual coordination overhead
- Inconsistent routing and escalation
- Required audit-ready event tracking
Approach
Implemented policy-driven workflow orchestration, queue-backed processing, and event logs.
Results
Ticket Time
-52%
SLA Compliance
+24%
Manual Steps
-40%
Media
Lessons / Next Steps
Next phase adds role-based analytics and tenant-specific policy templates.